We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We ship through U.S. Postal Service, and packages can be tracked through their website.
We fill domestic orders via U.S. Postal Service priority mail, which generally results in delivery within 2 to 3 days. Ninja Flo requires a signature at delivery for all orders with a value of $250 or more. Requests for use of a courier service or overnight shipping cannot be processed on this website; however, we generally can accommodate these request if you place your order by phone at the telephone number first appearing above.
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Ninja Flo is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.
Unfortunately, we do not offer international shipping at this time. We hope to be able to offer international shipping soon so please check back in with us!
RETURNS / REFUNDS
We understand that you may need to return a product. Should you feel the need to do so, you have 30 days from the date of purchase to initiate the process. Please contact us at (650) 440-6964
or [email protected]
and one of our Customer Care Representatives will be happy to assist you.
Limited to one return or exchange per customer. Only purchases up to $110.00 qualify for a refund. We do not take returns based on taste. We typically process approved return/refund requests within 1-2 business days.